Privacy Policy
Thank you for using our services. You are currently viewing the Privacy Policy for the country site that you visited. To view our Privacy Policy in other languages, go to our Privacy Policy Directory. In an effort to help all our users understand our approach to privacy, we have translated our master privacy policy (found here in US English) into many languages.
To find out more about how we provide our weather information to other companies who present that information to their users, go to our Weather Services Provider Privacy Explainer.
This Privacy Policy is effective as of 17 November 2022. The previous version of this privacy policy is available here.
TWC Product and Technology, LLC, doing business as The Weather Company, an IBM business, (sometimes, "we" or "us") is committed to protecting your privacy. This Privacy Policy is important, and we encourage you to carefully read it.
This Privacy Policy discloses how we collect, use, and share data that we gather related to your interaction with this website (the "Site") and on our software applications, mobile applications, and other websites and services that reference or link to this Privacy Policy (together, the "Services"). The Services do not include websites, mobile applications, or other services that link to another privacy policy. This Privacy Policy also describes the choices you have regarding our use of your data and your ability to access, correct, or delete your data. By using the Services, you accept the terms of this Privacy Policy and agree to the data collection, use, and sharing described in this policy. We may seek your consent by other means such as by asking you to click on a button or to change a setting. Where we do so, we will also offer you a way to revoke your consent.
- Why and How We Collect and Use Personal Data and Other Information
- Data Collection Technologies and Consumer Choice
- How We Share or Disclose Your Information with Vendors
- Other Limitations on Privacy
- Retention Period
- Data Rights
- Minors' Privacy
- International Transfers
- Our Commitment to Security
- Changes to the Privacy Policy
- How to Contact Us
- California Consumer Privacy Act (CCPA) Notice
- General Data Protection Regulation (GDPR) Notice
- Lei Geral de Proteção de Dados Pessoais (LGPD) Notice
-
Why and How We Collect and Use Personal Data and Other Information
In order to operate the Services and to enhance your experience, we may collect and use information, some of which may be considered personal data. Additionally, we use your personal data in order to:
- Facilitate your access to and use of the Services, including personalising the Services, features and content;
- Analyse and measure how you use the Services;
- Deliver personalised advertising and measure the effectiveness of advertisements;
- Manage Services’ operations;
- Help diagnose technical problems;
- Recognise repeat visitors;
- Provide location-based services (see Section 1.D. below for further details);
- Provide alerts and notifications.
Please note that you may choose not to provide us with certain information; by doing so, however, you may not be able to receive the full range of Services from us. We collect information in the following ways:
-
User Account Registration and Subscription. When you choose to register a user account, you will be required to provide your email address and first name. Your email address will be used for marketing communication and newsletter distribution with your consent. At the time of registration, you may choose to provide us with optional data. If you choose to purchase a subscription offering, you will be required to provide information to complete the purchase, such as credit card information.
-
Information Provided by You. You may choose to provide us with information, some of which may be personal data, when you interact with the Services in the following ways:
- Send us an email message or complete an inquiry form — for example, you might email us for customer support (see Section 11) or to initiate a data rights request (see Section 6), and we will only use your email address to respond;
- Submit a comment, leave feedback, or send us a photo or video — for example, you might submit a photo of a weather event that we may post on the Services so others can enjoy it;
Special Note about Content Submissions. The Services may from time to time offer areas where you and other users can post or otherwise submit information, photos, videos, graphics, creative suggestions, ideas, notes, concepts, information, ratings or other materials on or to the Services (collectively, "Submissions"). Any geolocation information, tags, or other metadata in Submissions may become publicly available. Any information, including personal data, in your Submissions can be read, collected, or used by others. We cannot control and are not responsible for how others may use the information contained in your Submissions; - Interact with the Services — we may collect information you provide when you interact with content available on our Services; for example, you might set a “home” location so that every time you visit the Services, you are automatically displayed the weather for that home location, or you may choose to interact with optional polls or surveys; and we may use that information to personalise the Services you visit, analyse and measure how you use the Services, deliver personalised advertising and measure the effectiveness of advertisements;
- Engage with interactive advertising — we may receive the information you provide when you submit oral or written questions or comments via the interactive ads that are placed on the Services or on third-party platforms; and we may share this information with our advertisers where required by applicable law.
-
Automatic Collection. We also collect certain information through automated means.
Some of the information we collect through automated means may, whether alone or combined with other data, be personal data. For example, we automatically collect:- Information about your device and device capabilities
- Information about your device operating system
- Information about your browser
- Information about how you use and interact with the Services
- Your activities on the Services
- IP address
- Advertising identifiers
- Mobile or Internet Carrier
- Browser type
- Browser identifier
- Referring URL
-
Location Information. We may collect location information to provide you with location-based services (such as severe weather alerts, air quality, and other weather information), and conduct analytics to improve the Services. We may also use the collected location information to show you content (including advertisements) that are relevant to your geographic location. The type of location information we collect depends on your settings in the device you use to access the Services.
- Web/Mobile Web Use of Location Information – If you are accessing the Services through the Site, including via your mobile web browser, we may detect your general location based on your device’s IP address information, so that we can automatically show you the weather for your approximated area. Depending on browser type and configuration, your browser may inform you that the Site would like to collect your specific location and request your permission to do so. Specific location may consist of the precise geographic location. If the collection is allowed on mobile web, it may be derived from the Global Positioning System (GPS). If you do not consent to the collection of specific location, or your browser blocks the collection by default, only your general location information is then collected and may be stored locally on your device. You can always manually enter a location (such as city, postcode, and country). If you opt out of sharing your current location, you may continue to receive content, including advertisements, that is contextual to the latest location you have searched (i.e., “contextual location”).
- Mobile App Use of Location Information - If you access the Services on your mobile device, we may directly collect precise geographic location information and sensor data via Global Positioning System (GPS), mobile network information, and other location-based features. We typically receive the latitude and longitude of your mobile device, as well as date and time and sensor data such as altimeter. Factors such as device and operating system determine the accuracy of this latitude and longitude and how closely it corresponds with your device’s location. If you allow any of The Weather Channel mobile applications to directly collect location information while the mobile applications are running in the background, you will enable continuous location collection. This may allow us to send you severe weather alerts for the area in which you might be traveling, in addition to other Services. You can turn off direct location collection (or, on some operating systems, continuous direct location collection) through your device settings or by deleting the mobile application from your device. If you turn off location-based services, you may continue using the Services by manually entering a location into the search bar. When you disable direct location collection, you may continue to receive alerts and advertisements based on your contextual location. Contextual location for mobile apps is an approximated location derived from the latest location stored by the Services (e.g., last searched location), prior to turning off direct location collection.
- Data Vendor Use of Location Information - Our service providers, and Advertising and Analytics Vendors (see Section 2 for more information) may also collect location information through the Services. We may share the location information we collect with third parties as addressed in Section 3.
-
Alerts and Notifications. Certain Services offer you the ability to receive push notifications for weather-related or product updates, news stories, and special offers. To provide these Services, we may need to collect your device information and/or mobile carrier information, in addition to the postcode or geographic area to which the alert, update, or notification pertains.
If you no longer wish to receive these types of notifications, you may opt out by turning them off within the settings of your mobile device or the particular Service for which you registered, or by deleting the application.
-
Information from Analytics and Advertising Vendors and Advertisers. Where legally permissible, we may obtain information about you or your use of the Services from Analytics and Advertising Vendors (See Section 2) and advertisers. We may combine the information you provide us and information we automatically collect with information from public or third-party sources. If we combine or associate information from other sources with personal data that we collect through the Services, we will treat the combined information as personal data in accordance with this Privacy Policy.
-
Data Collection Technologies and Consumer Choice
We and third parties acting on our behalf, or on behalf of advertisers or vendors, use various technologies that help us to manage the operations of our Services and track usage behaviour. These technologies enable us to tailor information and advertisements to make your visits more meaningful and to offer accurate forecast data to everyone, everywhere, free of charge. We follow the self-regulatory principles of the Digital Advertising Alliance ("DAA"), the Digital Advertising Alliance of Canada ("DAAC"), and the European Interactive Digital Advertising Alliance ("EDAA").
We work with a variety of advertising services that use various technologies to collect data about your use of the Services (such as content viewed or ads clicked on) on our behalf or on behalf of advertisers (Advertising Vendors) in order to serve relevant ads. Advertising Vendors use various technologies on the Services to (among other purposes): track how the Services are used, what pages or content users interact with, and what sites or mobile applications users interact with after they leave the Services; link users' devices (i.e., cross-device or cross-platform tracking); and serve more relevant ads on and within the Services or other websites or mobile applications that you visit. Advertising Vendors may combine this data with other information they may have obtained from you or from other sources that is unrelated to your use of the Services in order to target and measure the effectiveness of advertisements. More information about this type of advertising that is tailored to your likely interests based on your activities across other apps or websites (“personalised advertising”) is available from the Network Advertising Initiative's website.
We also work with certain entities that use data collection technologies to track, analyse, and report data about the use of the Services and to analyse and optimize the performance of the Services ("Analytics Vendors").
Information collected via the data collection technologies described in this section may be linked to other information about you such as location information and may be considered personal data. We and our vendors may use the technologies described in this section, alone or in combination, to understand user behaviour, target and measure the effectiveness of advertisements, help diagnose problems, recognise repeat visitors, and facilitate your access to and use of the Services.
-
Use of Cookies, Web Beacons, and Information Saved by Other Technologies
Third parties may use cookies and other technologies through use of our Services to support or deliver personalised advertising on third-party websites and online services. The data collection technologies we and third parties use on web include but are not limited to:
-
Cookies: Cookies are text files containing small amounts of information that are downloaded to your computer or mobile device when you visit a website and stored within your browser. Cookies are then sent back to the originating website on each subsequent visit to that website or to another website that recognises those cookies. Some cookies on our Services collect IP and MAC addresses, which may be considered personal data in some jurisdictions. Cookies are useful because they allow a website to recognise a user's device. For more information, please visit this “All About Cookies” guide. The cookies used on this website can be categorised in the following ways:
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable you to use the Services and its features.Category 2: Performance Cookies
These cookies collect information about how you use the Services (such as which pages you go to most often and if you receive error messages). In general, these cookies do not collect information that directly identifies you. However, some such cookies may collect GeoIP or other identifiers that may be considered personal data in some jurisdictions.Category 3: Functionality Cookies
These cookies allow Services to remember choices you make (such as language or the region you are in) and provide enhanced features (such as local weather reports or traffic news). These cookies can also be used to remember changes you have made to customise the Services.Category 4: Targeting Cookies
These cookies collect several pieces of information about your browsing habits. They are often placed by advertising networks rather than website operators. They collect information about your interactions over time with the Services as well as with third-party websites and online services. This information may be shared with other organisations such as advertisers in order to provide you with advertisements that may be more relevant to you based on your inferred interests.Category 5: Social Network Cookies
These cookies are generally generated by content embeds. They allow social network users to share content and use other features such as publishing comments. -
Web beacons: Certain pages on the Services contain web beacons, also known as web bugs, pixel tags or clear GIFs.
-
Web Storage: We use local storage, to enhance user experience by, for example, storing your user preferences and settings (e.g., volume/mute) in connection with animated content on the Services. Local storage is similar to browser cookies but can store data more complex than simple text. By itself, local storage cannot do anything to or with the data stored on your device.
-
-
Use of Advertising Identifiers
We and our Advertising Vendors may collect information about usage of mobile applications via advertising identifiers to support or deliver personalised advertising. An advertising identifier is a randomly-generated alphanumeric code associated with a user's device. Advertising identifiers provide advertisers a way to identify a user's device without using a permanent device identifier, such as serial number.
-
Your Choices Around Cookies, Advertising Identifiers, and Other Technologies Used by Vendors
You have the ability to control how your data is used, including for personalised advertising, in the following ways:
-
Vendors: This Privacy Policy does not cover the practices of vendors outside of our Services and we do not control vendors’ technologies. We provide links to more information about vendors’ privacy practices and any available opt outs here.
-
Browser settings: Your web browser may allow you to manage your cookies and local storage to control access to data about your online activity. We encourage you to check your browser’s “Help” feature to learn how to block, disable, and delete cookies. Please note that for technical reasons, if you delete or block certain cookies, some features of the site may be unavailable or may not function as intended. For more information, please visit this “All About Cookies” guide on managing cookies.
-
Device settings: The Android and iOS versions 6 to 13 mobile device operating systems allow you to control how your device’s advertising identifier is used to support or deliver personalised advertising. The iOS versions 14 and above mobile device operating systems allow you to control use of the advertising identifier and “tracking;” learn about tracking from Apple at Settings > Privacy > Tracking > Learn More
- Android device settings (version 2.3 and above): “Opt out of Ads Personalisation” by following the instructions provided by Google here
- iOS device settings (versions 6 to 13): “Limit Ad Tracking” at Settings > Privacy > Advertising > Limit Ad Tracking
- iOS device settings (versions 14 and above): “Tracking” permissions at Settings > Privacy > Tracking
The opt outs described above are device- or browser-specific and may not be available for all devices. So, if you opt out on your mobile device, you may continue to receive personalised advertising on your desktop computer or other devices. If you choose to opt out, you will still see ads, but the ads will not be based on your activities across other apps and websites you use.
You can also opt out of future information collection from the Services by adjusting the settings on your device, ceasing use of the Service on web, or un-installing the relevant mobile application.
Industry Group Opt-Outs: Some industry organizations offer centralised tools where you can opt out of the use of your data by multiple vendors at once. For more information about Digital Advertising Alliance (DAA) and Network Advertising Initiative (NAI) opt-out tools to assist you in managing choices for participating companies that use cookies, visit the following sites:
- The DAA’s opt-out page
- The Digital Advertising Alliance of Canada's (DAAC’s) opt-out page
- One of the EDAA’s country-specific opt-out pages
- The NAI’s opt-out page
Also, the DAA offers AppChoices, a separate choice tool for users to exercise control over the collection and use of data through mobile applications for personalised advertising and other related uses. To exercise choice for participating companies, you can install the DAA's AppChoices application on your mobile device. Visit here for more information on DAA's AppChoices tool.
Information collected via the data collection technologies described in this section may be linked to other information about you such as location information and may be considered personal data. We and vendors may use the technologies described in this section, alone or in combination, to understand user behaviour, target and measure the effectiveness of advertisements, help diagnose problems, recognise repeat visitors, and facilitate your access to and use of the Services.
Do Not Track: Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognisable DNT signals, and in general the signal has yet to gain widespread acceptance. As a result, we will not recognise requests coming through as DNT signals. We, however, do recognise and honour Global Privacy Control.
Marketing and Newsletter Communications: If you have previously subscribed to any of our marketing or newsletter communications with your email account, you have three options to opt-out of this correspondence as detailed below:
- Withdraw consent from your account settings page which can be accessed on the Site or by following the “update my preferences” button at the bottom of your emails
- Follow the “unsubscribe” button at the bottom of your emails
- Request a data delete from our Data Rights page which will completely delete your account (see Section 6 for more information)
-
-
-
Other Limitations on Privacy
We, our affiliates, or our service providers may disclose your data without your permission (i) pursuant to judicial or other government summons, warrants, or orders or otherwise to comply with law; (ii) where we believe an individual's rights, property, or safety or security is at risk; (iii) if we find that your actions violate our Terms of Use or any of our other legal rights; or (iv) where otherwise required or permitted by applicable law (which may include a lawful access request by U.S. or foreign courts, governments, or law enforcement agencies).
-
Retention Period
We will retain your information for as long as needed to provide and develop the Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain information that no longer identifies you indefinitely.
-
Data Rights
You can request to access, obtain a portable copy of, correct, or delete data related to your stored preferences and your use of the Services. Because we do not require users to register in order to use our Services, if you use more than one of our Services, or if you use our Services on more than one device or web browser, you will need to manage your data for each of the Services separately. If you have registered a user account with weather.com and are logged in to your account at the time of the request, we will be able to retrieve data related to your use of the Services while you were logged in and all other devices you have used while logged into your user account. To manage your Data Rights on weather.com, click here. To manage your Data Rights on the iOS or Android app, navigate to Data Rights in the app menu.
Please note that following a deletion request, we will resume collecting Personal Information if you continue your use of the Services, and your Personal Information will also enable us to personalise the Services you visit.
Note to registered users and subscribers of weather.com: At this time, we cannot delete data directly associated with your account without deleting your account, as the data is necessary to keep your subscription and to provide you with the requested Services. If you wish to correct information related to your account or delete your account and all data associated with it, please click here. Please note we associate to your account every device (including different browsers) you log into with the sole exception of local data stored on your devices. Performing a delete request will delete data we have on all other devices you have used while logged into your user account and similarly a portability of access request will return data from all these same devices.
In the event that you consider our processing of data related to your use of the Services not to be compliant with the applicable data protection laws, you can contact us at privacy@weather.com or lodge a complaint with the relevant data protection authority. If you are a California user, you can contact us at californiaprivacy@weather.com.
-
Minors' Privacy
We are committed to protecting the safety and privacy of young people using the Internet. We do not knowingly collect personal data from children under age 18. We believe that children should get their parents' or guardians' consent before giving out any personal data. If you become aware that we have collected personal data from a child without parental consent, please notify us promptly at privacy@weather.com. If we become aware that a child under age 18 has provided us with personal data without parental consent, we will take steps to remove such personal data.
-
International Transfers
The Services are hosted on servers inside and outside the United States. If you are located in the European Union or elsewhere outside of the United States, information that we collect (including through cookies) will be processed and stored in the United States, a jurisdiction in which the data protection and privacy laws may not offer the same level of protection as those in the country where you reside or are a citizen. Subject to applicable law, by using our Services and providing information to us, you consent to the transfer to and processing of information in the United States and other jurisdictions. Where necessary under applicable law, we may employ appropriate cross-border transfer methods governing personal data.
-
Our Commitment to Security
We have put in place physical, electronic, and managerial procedures intended to protect your data. Of course, we cannot guarantee that your communications with the Services will never be unlawfully intercepted or that your data will never be unlawfully accessed by third parties. Any transmission of information is at your own risk.
-
Changes to the Privacy Policy
We reserve the right to change our Privacy Policy as business needs require. If we decide to change our Privacy Policy, we will post those changes here prior to the time they take effect.If we make material changes to the way we use personal data, we will notify affected users through the Services.
-
How to Contact Us
If you have a question related to this Privacy Policy, please contact us at privacy@weather.com or if you are a California user, at californiaprivacy@weather.com, or at:
The Weather Company, an IBM business
Attn: Privacy Office
1001 Summit Boulevard, Floor 20
Brookhaven, GA, USA 30319 -
California Consumer Privacy Act (CCPA) Notice
The California Consumer Privacy Act of 2018 ("CCPA") requires certain disclosures that are covered above in our Privacy Policy. This section provides an overview of the information required by CCPA and how to exercise your CCPA rights.
-
Disclosures about the use of your Personal Information
As described in Section 1 of our Privacy Policy, we collect and use certain information in order to operate the Services and to enhance your experience. The list below includes the categories of personal information that we will collect about you if you use our Services. It also reflects the categories of personal information that we have collected in the past twelve months:
- Information related to your user account registration and subscription;
- Information provided by you;
- Information automatically collected from your device, in accordance with consumer choice;
- Location information; and
- Information from Analytics and Advertising Vendors.
Section 3 of our Privacy Policy describes how we share or disclose your information with vendors.
In the past twelve months, we have disclosed the following categories of Personal Information as defined by the CCPA for our business purposes to our Advertising, Analytics and Technology Vendors:
- Identifiers such as an online identifier or IP address;
- Commercial information relating to your use of the Services;
- Internet or other electronic network activity information relating to your use of the Services; and
- Geolocation data.
In the past twelve months, we have disclosed the following category of Personal Information as defined by the CCPA for our business purposes to our Advertising and Analytics Vendors:
- Inferences.
If you have registered an account with us and purchased a subscription offering, in the past twelve months, we have disclosed the following categories of Personal Information as defined by the CCPA for our business purposes to our Technology Vendors.
- Identifiers such as a name or email address; and
- Other personal information described in Cal. Civ. Code Section 1798.80(e), such as credit card information.
The CCPA defines the terms “sell” and “sale” broadly to include the sharing of Personal Information with third parties for something of value, even if no money is exchanged. We do not sell users’ Personal Information as the term “sell” is commonly understood. However, we do allow Advertising Vendors to use your Personal Information for certain purposes other than providing and improving advertising services for our apps and websites (described in Section 3.D. of our Privacy Policy), which is considered a sale under CCPA. This is the only way that we sell Personal Information under the CCPA, and we do not engage in any other sales of Personal Information under the CCPA.
In the past twelve months, we have sold the following categories of Personal Information as defined by the CCPA to our Advertising Vendors:
- Identifiers such as an online identifier or IP address;
- Commercial information relating to your use of the Services;
- Internet or other electronic network activity information relating to your use of the Services;
- Geolocation data; and
- Inferences.
Information on how you can opt out of selling your information with these vendors for purposes beyond the advertising services they provide us is provided below (“Opt out of sale of your Personal Information”). You also can opt out of sharing your information for personalised advertising through the available web- and app-related opt-outs listed above in Section 2.C.
-
Data Rights
Under the CCPA, you have the right to:
-
Know your Personal Information. You can request information about the Personal Information collected from your use of the Services. You will need to provide your email address so we can return the requested data to you. Please note that you must make the request from each browser or device where you access the Services, unless you are logged in to your weather.com account at the time of the request.
To request specific pieces of information on weather.com, click here and select “Request a Portable Copy of Data” from the options.To request specific pieces of information on the iOS or Android app, navigate to “Data Rights” under “Settings” in the app menu and select “Request a Portable Copy of Data” from the options.
Alternatively, you may email californiaprivacy@weather.com for further instructions.
Please note that we may take steps to verify your identity before you can make a request to know your Personal Information.
-
Delete your Personal Information. You can request that we delete the Personal Information that we have collected from your use of the Services. You will need to provide your email address so we can confirm to you that we have fulfilled your request, unless you are logged in to your weather.com account at the time of the request.Please note that you must make the request from each browser or device where you access the Services, unless you are logged in to your weather.com account at the time of the request.We will delete your information unless it is necessary for purposes permitted by CCPA.
To make a deletion request on weather.com, click here and select “Delete Data” from the options.
To make a deletion request on the iOS or Android app, navigate to “Data Rights” under “Settings” in the app menu and select “Delete Data” from the options.
Alternatively, you may email californiaprivacy@weather.com for further instructions.
Please note that following a deletion request, we will resume collecting Personal Information if you continue your use of the Services, and your Personal Information will also enable us to personalise the Services you visit.
-
Opt out of sale of your Personal Information. You will be opted in by default to the sale of Personal Information. You can opt out of the sale of Personal Information at any time in the following ways. Please note that our opt-out function is not currently linked to registered accounts, so you will have to opt out from each device where you access the Services.
Web
- You can access the "Do Not Sell My Personal Information" link in the footer of the website, if you are located in California when you access the Services.
- You can access the "Review my Advertising Settings" link in the footer of the website, if you are not located in California when you access the Services.App
- You can go to “Privacy Settings” under “Settings” then select “Do Not Sell My Personal Information (Opt Out)” under “California Consumer Privacy Act (CCPA) Right to Opt Out,” if you are located in California when you access the Services.
- You can go to "Privacy Settings" under "Settings" then click on the "Do Not Share My Information other than for ads in this app (Opt Out)" under “California Consumer Privacy Act (CCPA) Right to Opt Out,” if you are not located in California when you access the Services.
Alternatively, you may also email californiaprivacy@weather.com for further instructions. -
Non-discrimination. If you choose to exercise any of these rights, we will not deny goods or services to you or provide different quality of services, unless that difference is reasonably related to the value provided by your data.
-
Authorised Agent. You can designate an authorised agent to make a request under the CCPA on your behalf provided that (1) it is a natural person or a business entity registered with the Secretary of State of California; and (2) you have authorised the authorised agent to act on your behalf.
Authorised agents may email californiaprivacy@weather.com for further instructions. To protect your information, please note that we may take steps to verify your identity and we will also ask for a signed permission from you authorising the authorised agent to submit a request on your behalf.
-
-
Data Rights Metrics
The California Consumer Privacy Act Regulations ("Regulations") require certain disclosures around the number of requests related to the right to know Personal Information, the right to delete Personal Information, and the right to opt out of sale of Personal Information. This section provides metrics of requests from users located in California made between 01 January 2021 and 31 December 2021.
Number of requests to know:
- Received: 1,490 total requests
- Complied with in whole or in part: 1,472 requests
- Denied (because these requests could not be verified): 18 requests
- Mean response time: 9 days
Number of requests to delete:
- Received: 20,629 total requests
- Complied with in whole or in part: 20,629 requests
- Denied: 0 requests
- Mean response time: 26 days
Number of requests to opt-out:
- Received: 2,733,434 total requests
- Complied with in whole or in part: 2,733,434 requests
- Denied: 0 requests
- Mean response time: <1 day
In an effort to take a privacy forward approach, total opt out requests include CA users:
- Who opted out by accessing the Do Not Sell My Personal Information link on weather.com and our mobile applications
- Who visited weather.com with Global Privacy Control enabled on web browsers
- Who visited weather.com with a web browser set to block all cookies, as TWC also honours this as an opt out request
Our U.S. Privacy Policy was last updated 17 November 2022.
-
-
General Data Protection Regulation (GDPR) Notice
Please note that for the purposes of Regulation (EU) 2016/679 ("GDPR"), the data controller is TWC Product and Technology, LLC, doing business as The Weather Company, an IBM business, which may be contacted at the email or address listed in Section 11 How to Contact Us.
The data controller's legal representative for the European Economic Area (EEA) is IBM International Group B.V., Johan Huizingalaan 765, 1066 VH Amsterdam, The Netherlands; the representative for the United Kingdom is IBM United Kingdom Limited, PO Box 41, North Harbour, Portsmouth, Hampshire, PO6 3AU, United Kingdom. The relevant Data Protection Officer may be contacted at privacy@weather.com. Please be aware that where GDPR applies you have the right to lodge a complaint with the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union can be found here.
European Union Minors' Privacy: Where GDPR applies, we do not knowingly collect personal data from children under age 16 (or such lower age permitted under applicable local law not being lower than age 13).
International Transfer: If you are located where GDPR applies, information that we collect (including through cookies) will be processed and stored in the United States. The appropriate cross-border transfer method governing personal data included in such transfers is the EU Standard Contractual Clauses agreement pursuant to EC Decision 2010/87/EU. Intra-company international data transfers are governed via IBM’s Binding Corporate Rules (IBM BCR-C) and/or Intra-Company Agreements (ICAs).
Processing Basis: Our processing of your personal data in order to provide you with the Services will typically be based on one of the following processing bases: (i) because you have provided us with your specific, informed, freely-given, and unambiguous consent, (ii) because we need to process it in order to provide you with the Services or a particular feature of the Services; that is, because we cannot readily fulfil your request without performing the relevant processing, or (iii) because the processing is necessary for the purposes of the legitimate interests pursued either by us or by a third party and such legitimate interests are not overridden by your privacy and related rights as an individual. Our legitimate interests include the provision of market-leading weather-related products and services, including the Services.
-
Lei Geral de Proteção de Dados Pessoais (LGPD) Notice
The Lei 13.709/ 2018 (Lei Geral de Proteção de Dados Pessoais, “LGPD”) requires certain disclosures that are already covered in our Privacy Policy.
In addition, please note that for the purposes of LGPD, the data controller is TWC Product and Technology, LLC, doing business as The Weather Company, an IBM business, which may be contacted at the email or address listed in Section 11 How to Contact Us.
The relevant Data Protection Officer may be contacted at privacy@weather.com.
Data Rights: Under LGPD, you can request to access your personal data, receive confirmation of the existence of processing and be able to request to receive confirmation about the private and public entities with whom the controller shares the data, and obtain a portable copy of your data. These rights will be fulfilled when you choose to Request a Portable Copy of Data. You also have the right to object to the processing when data is processed unlawfully and to request correction, anonymisation, blocking and deletion of unnecessary, excessive data or data processed unlawfully related to your stored preferences and your use of the Services. These rights will be fulfilled when you choose to Delete Data. You can exercise your data rights on weather.com by clicking here and on the iOS or Android app by navigating to “Data Rights” under “Settings” in the app menu. Please note that you must make any requests from each browser or device where you access the Services.
International Transfers: If you are located where LGPD applies, information that we collect (including through cookies) will be processed and stored in the United States. The appropriate cross-border transfer method governing personal data included in such transfers is the EU Standard Contractual Clauses agreement pursuant to EC Decision 2010/87/EU. Intra-company international data transfers are governed via IBM’s Binding Corporate Rules (IBM BCR-C) and/or Intra-Company Agreements (ICAs).
Processing Basis: Our processing of your personal data in order to provide you with the Services will typically be based on one of the following processing bases (pursuant to Article 7 LGPD):
- Because you have provided us with your specific, informed, freely-given, and unambiguous consent; or
- Because the processing is necessary for the purposes of the legitimate interests pursued either by us or by a third party and such legitimate interests are not overridden by your privacy and related rights as an individual. Our legitimate interests include the provision of market-leading weather-related products and services, including the Services.
Previous Version of this Privacy Policy
Thank you for using our services. This Privacy Policy went into effect on 12 November 2021.
TWC Product and Technology, LLC, doing business as The Weather Company, an IBM business, (sometimes, "we" or "us") is committed to protecting your privacy. This Privacy Policy is important, and we encourage you to carefully read it.
This Privacy Policy discloses how we collect, use, and share data that we gather related to your interaction with this website (the "Site") and on our software applications, mobile applications, and other websites and services that reference or link to this Privacy Policy (together, the "Services"). The Services do not include websites, mobile applications, or other services that link to another privacy policy. This Privacy Policy also describes the choices you have regarding our use of your data and your ability to access, correct, or delete your data. By using the Services, you accept the terms of this Privacy Policy and agree to the data collection, use, and sharing described in this policy. We may seek your consent by other means such as by asking you to click on a button or to change a setting. Where we do so, we will also offer you a way to revoke your consent.
- How and Why We Collect and Use Personal Data and Other Information
- Data Collection Technologies and Consumer Choice
- How We Share or Disclose Your Information with Vendors
- Other Limitations on Privacy
- Retention Period
- Data Rights
- Minors' Privacy
- International Transfers
- Our Commitment to Security
- Changes to the Privacy Policy
- How to Contact Us
- California Consumer Privacy Act (CCPA) Notice
- General Data Protection Regulation (GDPR) Notice
- Lei Geral de Proteção de Dados Pessoais (LGPD) Notice
-
How and Why We Collect and Use Personal Data and Other Information
In order to operate the Services and to maximise your experience, we may collect and use information, some of which may be considered personal data. Please note that you may choose not to provide us with certain information; by doing so, however, you may not be able to receive the full range of Services from us. We collect information in the following ways:
-
User Account Registration and Subscription. When you choose to register a user account, you will be required to provide your e-mail address. If you choose to purchase a subscription offering, you may be required to provide information to complete the purchase, such as credit card information.
-
Information Provided By You. You may choose to provide us with information, some of which may be personal data, when you interact with the Services in the following ways:
- Send us an e-mail message or complete an inquiry form — for example, you might e-mail us with a question and we will use your e-mail address to respond;
- Submit a comment, leave feedback, or send us a photo or video — for example, you might submit a photo of a weather event that we may post on the Services so others can enjoy it;
Special Note about Content Submissions. The Services may from time to time offer areas where you and other users can post or otherwise submit information, photos, videos, graphics, creative suggestions, ideas, notes, concepts, information, ratings or other materials on or to the Services (collectively, "Submissions"). Any geolocation information, tags, or other metadata in Submissions may become publicly available. Any information, including personal data, in your Submissions can be read, collected, or used by others. We cannot control and are not responsible for how others may use the information contained in your Submissions; - Engage with poll cards — we may receive the information you provide when you submit responses to the poll cards that are placed on the Services; and we may use that information to personalise the Services you visit;
- Engage with interactive advertising — we may receive the information you provide when you submit oral or written questions or comments via the interactive ads that are placed on the Services or on third-party platforms; and we may share this information with our advertisers where required by applicable law; and
- Customise the Services — for example, you might set a "home" location so that every time you visit the Services, you are automatically displayed the weather for that home location.
-
Automatic Collection. We also collect certain information through automated means.
Some of the information we collect through automated means may, whether alone or combined with other data, be personal data. For example, we automatically collect:- Information about your device and device capabilities
- Information about your device operating system
- Information about your browser
- Information about how you use the Services
- Your activities on the Services
- IP address
- Advertising identifiers
- Mobile or Internet Carrier
- Browser type
- Browser identifier
- Referring URL
This information helps us to understand, analyse, and measure how users use the Services; manage Services' operations; deliver and measure the effectiveness of advertisements; help diagnose problems; recognise repeat visitors; and facilitate your access to and use of the Services.
-
Location Information. We, our service providers, and Advertising and Analytics Vendors (see Section 2 for more information) may collect location information through the Services. We may share the location information we collect with third parties as addressed in Section 3.
We collect location information to provide you with location-based services (such as severe weather alerts, air quality, and other weather information through our mobile applications), provide advertisements that are relevant to your geographic location, and conduct analytics to improve the Services. The type of location information we collect depends on your settings in the device you use to access the Services.
If you are accessing the Services through the Site, we may detect your general location so that we can automatically show you the weather for your general area. Depending on browser type and configuration, your browser may inform you that the Site would like to collect your specific location and request your permission to do so. If you do not allow it, or your browser does not permit it, only your general location information is then collected and may be stored locally on your device. You may always manually enter a location (such as city, postal code, and country). On mobile web, if you opt out of sharing your current location, you may continue to receive content that is relevant for the city you have entered in the search bar (i.e., contextual city name).
If you access the Services on your mobile device, we may directly collect precise geographic location information and sensor data via Global Positioning System (GPS), cellular network information, and other location-based features. We typically receive the latitude and longitude of your mobile device, as well as date and time and sensor data such as altimeter. Factors such as device and operating system determine the accuracy of this latitude and longitude and how closely it corresponds with your device’s location.
If you allow any of The Weather Channel mobile applications to directly collect location information while the mobile applications are running in the background, you will enable continuous location collection. This may allow us to send you severe weather alerts for the area in which you might be travelling. We also use this location information to conduct analytics, provide relevant advertisements, and improve the Services.
You can turn off direct location collection (or, on some operating systems, continuous direct location collection) through your device settings or by deleting the mobile application from your device. If you turn off location-based services, you may continue to receive alerts for locations that you have selected within the Services.
-
Alerts and Notifications. Certain Services offer you the ability to receive push notifications for weather-related or product updates, news stories, and special offers. To provide these Services, we may need to collect your device information and/or mobile carrier information, in addition to the postcode or geographic area to which the alert, update, or notification pertains. Where available with our Services, Hands-Free Audio Alerts allow you to receive voice alerts for weather-related updates while you likely are driving. In order to provide you with hands-free alerts, we will need to collect your device's motion data solely to detect when you likely are in a moving vehicle. You can choose to stop sharing your device's motion data at any time, but hands-free alerts are only available when your device's motion data is being shared.
If you no longer wish to receive these types of notifications, you may opt out by turning them off within the settings of your mobile device or the particular Service for which you registered, or by deleting the application.
-
Information from Analytics and Advertising Vendors and Advertisers. Where legally permissible, we may obtain information about you or your use of the Services from Analytics and Advertising Vendors (See Section 2) and advertisers. We may combine the information you provide us and information we automatically collect with information from public or third-party sources. If we combine or associate information from other sources with personal data that we collect through the Services, we will treat the combined information as personal data in accordance with this Privacy Policy.
-
-
Data Collection Technologies and Consumer Choice
We and third parties acting on our behalf, or on behalf of advertisers or vendors, use various technologies that help us to manage the operations of our Services and track usage behaviour. These technologies enable us to tailor information and advertisements to make your visits more meaningful and to offer accurate forecast data to everyone, everywhere, free of charge. We follow the self-regulatory principles of the Digital Advertising Alliance ("DAA"), the Digital Advertising Alliance of Canada ("DAAC"), and the European Interactive Digital Advertising Alliance ("EDAA").
We work with a variety of advertising services that use various technologies to collect data about your use of the Services (such as content viewed or ads clicked on) on our behalf or on behalf of advertisers (Advertising Vendors) in order to serve relevant ads. Advertising Vendors use various technologies on the Services to (among other purposes): track how the Services are used, what pages or content users interact with, and what sites or mobile applications users interact with after they leave the Services; link users' devices (i.e., cross-device or cross-platform tracking); and serve more relevant ads on and within the Services or other websites or mobile applications that you visit. Advertising Vendors may combine this data with other information they may have obtained from you or from other sources that is unrelated to your use of the Services in order to target and measure the effectiveness of advertisements. More information about this type of advertising that is tailored to your likely interests based on your activities across other apps or websites (“personalised advertising”) is available from the Network Advertising Initiative's website.
We also work with certain entities that use data collection technologies to track, analyse, and report data about the use of the Services and to analyse and optimise the performance of the Services ("Analytics Vendors").
Information collected via the data collection technologies described in this section may be linked to other information about you such as location information and may be considered personal data. We and our vendors may use the technologies described in this section, alone or in combination, to understand user behaviour, target and measure the effectiveness of advertisements, help diagnose problems, recognise repeat visitors, and facilitate your access to and use of the Services.
-
Use of Cookies, Web Beacons, and Information Saved by Other Technologies
Third parties may use cookies and other technologies through use of our Services to support or deliver personalised advertising on third-party websites and online services. The data collection technologies we and third parties use on web include but are not limited to:
-
Cookies: Cookies are text files containing small amounts of information that are downloaded to your computer or mobile device when you visit a website and stored within your browser. Cookies are then sent back to the originating website on each subsequent visit to that website or to another website that recognises those cookies. Some cookies on our Services collect IP and MAC addresses, which may be considered personal data in some jurisdictions. Cookies are useful because they allow a website to recognise a user's device. For more information, please visit this “All About Cookies” guide. The cookies used on this website can be categorised in the following ways:
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable you to use the Services and its features.Category 2: Performance Cookies
These cookies collect information about how you use the Services (such as which pages you go to most often and if you receive error messages). In general, these cookies do not collect information that directly identifies you. However, some such cookies may collect GeoIP or other identifiers that may be considered personal data in some jurisdictions.Category 3: Functionality Cookies
These cookies allow Services to remember choices you make (such as language or the region you are in) and provide enhanced features (such as local weather reports or traffic news). These cookies can also be used to remember changes you have made to customise the Services.Category 4: Targeting Cookies
These cookies collect several pieces of information about your browsing habits. They are often placed by advertising networks rather than website operators. They collect information about your interactions over time with the Services as well as with third-party websites and online services. This information may be shared with other organisations such as advertisers in order to provide you with advertisements that may be more relevant to you based on your inferred interests.Category 5: Social Network Cookies
These cookies are generally generated by content embeds. They allow social network users to share content and use other features such as publishing comments. -
Web beacons: Certain pages on the Services contain web beacons, also known as web bugs, pixel tags or clear GIFs. Web beacons allow third parties to obtain information, such as the IP address of the computer that accessed the page on which the web beacon appears, the URL of the page on which the web beacon appears, the time the page containing the web beacon was viewed, the type of browser used to view the page, and the information in cookies sent by the third party.
-
Web Storage: We use local storage, to enhance user experience by, for example, storing your user preferences and settings (e.g., volume/mute) in connection with animated content on the Services. Local storage is similar to browser cookies but can store data more complex than simple text. By itself, local storage cannot do anything to or with the data stored on your device.
-
-
Use of Advertising Identifiers
We and our Advertising Vendors may collect information about usage of mobile applications via advertising identifiers to support or deliver personalised advertising. An advertising identifier is a randomly-generated alphanumeric code associated with a user's device. Advertising identifiers provide advertisers a way to identify a user's device without using a permanent device identifier, such as serial number.
-
Your Choices Around Cookies, Advertising Identifiers, and Other Technologies Used by Vendors
You have the ability to control how your data is used, including for personalised advertising, in the following ways:
-
Vendors: This Privacy Policy does not cover the practices of vendors outside of our Services and we do not control vendors’ technologies. We provide links to more information about vendors’ privacy practices and any available opt outs here.
-
Browser settings: Your web browser may allow you to manage your cookies and local storage to control access to data about your online activity. We encourage you to check your browser’s “Help” feature to learn how to block, disable, and delete cookies. Please note that for technical reasons, if you delete or block certain cookies, some features of the site may be unavailable or may not function as intended. For more information, please visit this “All About Cookies” guide on managing cookies.
-
Device settings: The Android and iOS versions 6 to 13 mobile device operating systems allow you to control how your device’s advertising identifier is used to support or deliver personalised advertising. The iOS versions 14 and above mobile device operating systems allow you to control use of the advertising identifier and “tracking;” learn about tracking from Apple at Settings > Privacy > Tracking > Learn More
-
Android device settings (version 2.3 and above): “Opt out of Ads Personalisation” by following the instructions provided by Google here
-
iOS device settings (versions 6 to 13): “Limit Ad Tracking” at Settings > Privacy > Advertising > Limit Ad Tracking
-
iOS device settings (versions 14 and above): “Tracking” permissions at Settings > Privacy > Tracking
-
The opt outs described above are device- or browser-specific and may not be available for all devices. So, if you opt out on your mobile device, you may continue to receive personalised advertising on your desktop computer or other devices. If you choose to opt out, you will still see ads, but the ads will not be based on your activities across other apps and websites you use.
You can also opt out of future information collection from the Services by adjusting the settings on your device, ceasing use of the Service on web, or un-installing the relevant mobile application.
Industry Group Opt-Outs: Some industry organisations offer centralised tools where you can opt out of the use of your data by multiple vendors at once. For more information about Digital Advertising Alliance (DAA) and Network Advertising Initiative (NAI) opt-out tools to assist you in managing choices for participating companies that use cookies, visit the following sites:
- The DAA’s opt-out page
- The Digital Advertising Alliance of Canada's (DAAC’s) opt-out page
- One of the EDAA’s country-specific opt-out pages
- The NAI’s opt-out page.
Also, the DAA offers AppChoices, a separate choice tool for users to exercise control over the collection and use of data through mobile applications for personalised advertising and other related uses. To exercise choice for participating companies, you can install the DAA's AppChoices application on your mobile device. Visit here for more information on DAA's AppChoices tool.
Information collected via the data collection technologies described in this section may be linked to other information about you such as location information and may be considered personal data. We and vendors may use the technologies described in this section, alone or in combination, to understand user behaviour, target and measure the effectiveness of advertisements, help diagnose problems, recognise repeat visitors, and facilitate your access to and use of the Services.
-
-
-
Other Limitations on Privacy
We, our affiliates, or our service providers may disclose your data without your permission (i) pursuant to judicial or other government subpoenas, warrants, or orders or otherwise to comply with law; (ii) where we believe an individual's rights, property, or safety or security is at risk; (iii) if we find that your actions violate our Terms of Use or any of our other legal rights; or (iv) where otherwise required or permitted by applicable law (which may include a lawful access request by U.S. or foreign courts, governments, or law enforcement agencies).
-
Retention Period
We will retain your information for as long as needed to provide and develop the Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain information that no longer identifies you indefinitely.
-
Data Rights
You can request to access, obtain a portable copy of, correct, or delete data related to your stored preferences and your use of the Services. Because we do not require users to register in order to use our Services, if you use more than one of our Services, or if you use our Services on more than one device or web browser, you will need to manage your data for each of the Services separately. If you have registered a user account with weather.com and are logged in to your account at the time of the request, we will be able to retrieve data related to your use of the Services while you were logged in. To manage your Data Rights on weather.com, click here. To manage your Data Rights on the iOS or Android app, navigate to Data Rights in the app menu.
At this time, we cannot delete data directly associated with your account without deleting your account, as the data is necessary to keep your subscription and to provide you with the requested Services. If you wish to correct information related to your account or delete your account and all data associated with it, please click here.
In the event that you consider our processing of data related your use of the Services not to be compliant with the applicable data protection laws, you can contact us at privacy@weather.com or lodge a complaint with the relevant data protection authority. If you are a California user, you can contact us at californiaprivacy@weather.com.
-
Minors' Privacy
We are committed to protecting the safety and privacy of young people using the Internet. We do not knowingly collect personal data from children under age 18. We believe that children should get their parents' or guardians' consent before giving out any personal data. If you become aware that we have collected personal data from a child without parental consent, please notify us promptly at privacy@weather.com. If we become aware that a child under age 18 has provided us with personal data without parental consent, we will take steps to remove such personal data.
-
International Transfers
The Services are hosted on servers inside and outside the United States. If you are located in the European Union or elsewhere outside of the United States, information that we collect (including through cookies) will be processed and stored in the United States, a jurisdiction in which the data protection and privacy laws may not offer the same level of protection as those in the country where you reside or are a citizen. Subject to applicable law, by using our Services and providing information to us, you consent to the transfer to and processing of information in the United States and other jurisdictions. Where necessary under applicable law, we may employ appropriate cross-border transfer methods governing personal data.
-
Our Commitment to Security
We have put in place physical, electronic, and managerial procedures intended to protect your data. Of course, we cannot guarantee that your communications with the Services will never be unlawfully intercepted or that your data will never be unlawfully accessed by third parties. Any transmission of information is at your own risk.
-
Changes to the Privacy Policy
We reserve the right to change our Privacy Policy as business needs require. If we decide to change our Privacy Policy, we will post those changes here prior to the time they take effect. If we make material changes to the way we use personal data, we will notify affected users through the Services.
-
How to Contact Us
If you have a question related to this Privacy Policy, please contact us at privacy@weather.com or if you are a California user, at californiaprivacy@weather.com, or at:
The Weather Company, an IBM business
Attn: Privacy Office
1001 Summit Boulevard, Floor 20
Brookhaven, GA, USA 30319 -
California Consumer Privacy Act (CCPA) Notice
The California Consumer Privacy Act of 2018 ("CCPA") requires certain disclosures that are covered above in our Privacy Policy. This section provides an overview of the information required by CCPA and how to exercise your CCPA rights.
-
Disclosures about the use of your Personal Information
As described in Section 1 of our Privacy Policy, we collect and use certain information in order to operate the Services and to maximise your experience. The list below includes the categories of personal information that we will collect about you if you use our Services. It also reflects the categories of personal information that we have collected in the past twelve months:
- Information related to your user account registration and subscription;
- Information provided by you;
- Information automatically collected from your device, in accordance with consumer choice;
- Location information; and
- Information from Analytics and Advertising Vendors.
Section 3 of our Privacy Policy describes how we share or disclose your information with vendors.
In the past twelve months, we have disclosed the following categories of Personal Information as defined by the CCPA for our business purposes to our Advertising, Analytics and Technology Vendors:
- Identifiers such as an online identifier or IP address;
- Commercial information relating to your use of the Services;
- Internet or other electronic network activity information relating to your use of the Services; and
-
Geolocation data.
In the past twelve months, we have disclosed the following category of Personal Information as defined by the CCPA for our business purposes to our Advertising and Analytics Vendors:
- Inferences.
If you have registered an account with us and purchased a subscription offering, in the past twelve months, we have disclosed the following categories of Personal Information as defined by the CCPA for our business purposes to our Technology Vendors.
- Identifiers such as a name or email address; and
- Other personal information described in Cal. Civ. Code Section 1798.80(e), such as credit card information.
The CCPA defines the terms “sell” and “sale” broadly to include the sharing of Personal Information with third parties for something of value, even if no money is exchanged. We do not sell users’ Personal Information as the term “sell” is commonly understood. However, we do allow Advertising Vendors to use your Personal Information for certain purposes other than providing and improving advertising services for our apps and websites (described in Section 3.D of our Privacy Policy), which is considered a sale under CCPA. This is the only way that we sell Personal Information under the CCPA, and we do not engage in any other sales of Personal Information under the CCPA.
In the past twelve months, we have sold the following categories of Personal Information as defined by the CCPA to our Advertising Vendors:
- Identifiers such as an online identifier or IP address;
- Commercial information relating to your use of the Services;
- Internet or other electronic network activity information relating to your use of the Services;
- Geolocation data; and
- Inferences.
Information on how you can opt out of selling your information with these vendors for purposes beyond the advertising services they provide us is provided below (“Opt out of sale of your Personal Information”). You also can opt out of sharing your information for personalised advertising through the available web- and app-related opt-outs listed above in Section 2.C.
-
Data Rights
Under the CCPA, you have the right to:
-
Know your Personal Information. You can request information about the Personal Information collected from your use of the Services. You will need to provide your email address so we can return the requested data to you. Please note that you must make the request from each browser or device where you access the Services, unless you are logged in to your weather.com account at the time of the request.
To request specific pieces of information on weather.com, click here and select “Request a Portable Copy of Data” from the options.To request specific pieces of information on the iOS or Android app, navigate to “Data Rights” under “Settings” in the app menu and select “Request a Portable Copy of Data” from the options.
Alternatively, you may email californiaprivacy@weather.com for further instructions.
Please note that we may take steps to verify your identity before you can make a request to know your Personal Information.
-
Delete your Personal Information. You can request that we delete the Personal Information that we have collected from your use of the Services. You will need to provide your email address so we can confirm to you that we have fulfilled your request, unless you are logged in to your weather.com account at the time of the request. Please note that you must make the request from each browser or device where you access the Services, unless you are logged in to your weather.com account at the time of the request. We will delete your information unless it is necessary for purposes permitted by CCPA.
To make a deletion request on weather.com, click here and select “Delete Data” from the options.
To make a deletion request on the iOS or Android app, navigate to “Data Rights” under “Settings” in the app menu and select “Delete Data” from the options.
Alternatively, you may email californiaprivacy@weather.com for further instructions.
-
Opt out of sale of your Personal Information. You will be opted in by default to the sale of Personal Information. You can opt out of the sale of Personal Information at any time in the following ways. Please note that we do not track users across devices, so you will have to opt out from each device where you access the Services.
Web
- You can access the "Do Not Sell My Personal Information" link in the footer of the website, if you are located in California when you access the Services.
- You can access the "Review my Advertising Settings" link in the footer of the website, if you are not located in California when you access the Services.App
- You can go to “Privacy Settings” under “Settings” then select “Do Not Sell My Personal Information (Opt Out)” under “California Consumer Privacy Act (CCPA) Right to Opt Out,” if you are located in California when you access the Services.
- You can go to "Privacy Settings" under "Settings" then click on the "Do Not Share My Information other than for ads in this app (Opt Out)" under “California Consumer Privacy Act (CCPA) Right to Opt Out,” if you are not located in California when you access the Services.
Alternatively, you may also email californiaprivacy@weather.com for further instructions. -
Non-discrimination. If you choose to exercise any of these rights, we will not deny goods or services to you or provide different quality of services, unless that difference is reasonably related to the value provided by your data.
-
Authorised Agent. You can designate an authorised agent to make a request under the CCPA on your behalf provided that (1) it is a natural person or a business entity registered with the Secretary of State of California; and (2) you have authorised the authorised agent to act on your behalf.
Authorised agents may email californiaprivacy@weather.com for further instructions. To protect your information, please note that we may take steps to verify your identity and we will also ask for a signed permission from you authorising the authorised agent to submit a request on your behalf.
-
-
Data Rights Metrics
The California Consumer Privacy Act Regulations (“Regulations”) require certain disclosures around the number of requests related to the right to know Personal Information, the right to delete Personal Information, and the right to opt out of sale of Personal Information. This section provides metrics of requests from users located in California made between January 1, 2020 and December 31, 2020.
Number of requests to know:
- Received: 2,414 total requests
- Complied with in whole or in part: 2,278 requests
- Denied (because these requests could not be verified): 136 requests
- Mean response time: 15 days
Number of requests to delete:
- Received: 54,265 total requests
- Complied with in whole or in part: 54,265 requests
- Denied: 0 requests
- Mean response time: 11 days
Number of requests to opt-out:
- Received: 618,164 total requests
- Complied with in whole or in part: 618,164 requests
- Denied: 0 requests
- Mean response time: <1 day
Our U.S. Privacy Policy was last updated October 21, 2021.
-
-
General Data Protection Regulation (GDPR) Notice
Please note that for the purposes of Regulation (EU) 2016/679 ("GDPR"), the data controller is TWC Product and Technology, LLC, doing business as The Weather Company, an IBM business, which may be contacted at the e-mail or address listed in Section 11 How to Contact Us.
The data controller's legal representative for the European Economic Area (EEA) is IBM International Group B.V., Johan Huizingalaan 765, 1066 VH Amsterdam, The Netherlands; the representative for the United Kingdom is IBM United Kingdom Limited, PO Box 41, North Harbour, Portsmouth, Hampshire, PO6 3AU, United Kingdom. The relevant Data Protection Officer may be contacted at privacy@weather.com. Please be aware that where GDPR applies you have the right to lodge a complaint with the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union can be found at here.
European Union Minors' Privacy: Where GDPR applies, we do not knowingly collect personal data from children under age 16 (or such lower age permitted under applicable local law not being lower than age 13).
International Transfer: If you are located where GDPR applies, information that we collect (including through cookies) will be processed and stored in the United States. The appropriate cross-border transfer method governing personal data included in such transfers is the EU Standard Contractual Clauses agreement pursuant to EC Decision 2010/87/EU.
Processing Basis: Our processing of your personal data in order to provide you with the Services will typically be based on one of the following processing bases: (i) because you have provided us with your specific, informed, freely-given, and unambiguous consent, (ii) because we need to process it in order to provide you with the Services or a particular feature of the Services; that is, because we cannot readily fulfil your request without performing the relevant processing, or (iii) because the processing is necessary for the purposes of the legitimate interests pursued either by us or by a third party and such legitimate interests are not overridden by your privacy and related rights as an individual. Our legitimate interests include the provision of market-leading weather-related products and services, including the Services.
-
Lei Geral de Proteção de Dados Pessoais (LGPD) Notice
The Lei 13.709/ 2018 (Lei Geral de Proteção de Dados Pessoais, “LGPD”) requires certain disclosures that already are covered in our Privacy Policy.
In addition, please note that for the purposes of LGPD, the data controller is TWC Product and Technology, LLC, doing business as The Weather Company, an IBM business, which may be contacted at the e-mail or address listed in Section 11 How to Contact Us.
The relevant Data Protection Officer may be contacted at privacy@weather.com.
Data Rights: Under LGPD, you can request to access your personal data, receive confirmation of the existence of processing and be able to request to receive confirmation about the private and public entities with whom the controller shares the data, and obtain a portable copy of your data. These rights will be fulfilled when you choose to Request a Portable Copy of Data. You also have the right to object to the processing when data is processed unlawfully and to request correction, anonymisation, blocking and deletion of unnecessary, excessive data or data processed unlawfully related to your stored preferences and your use of the Services. These rights will be fulfilled when you choose to Delete Data. You can exercise your data rights on weather.com by clicking here and on the iOS or Android app by navigating to “Data Rights” under “Settings” in the app menu. Please note that you must make any requests from each browser or device where you access the Services.
International Transfers: If you are located where LGPD applies, information that we collect (including through cookies) will be processed and stored in the United States. The appropriate cross-border transfer method governing personal data included in such transfers is the EU Standard Contractual Clauses agreement pursuant to EC Decision 2010/87/EU.
Processing Basis: Our processing of your personal data in order to provide you with the Services will typically be based on one of the following processing bases (pursuant to Article 7 LGPD):
- Because you have provided us with your specific, informed, freely-given, and unambiguous consent; or
- Because the processing is necessary for the purposes of the legitimate interests pursued either by us or by a third party and such legitimate interests are not overridden by your privacy and related rights as an individual. Our legitimate interests include the provision of market-leading weather-related products and services, including the Services.